Good evening Madam. Can I help you?
Hello. I have a reservation. My name’s Maria Balmer.
Can you spell that, please?
Yes, B-A-L-M-E-R
Yes Mrs. Balmer, a single room for three nights.
Yes, that’s right.
Can I have your passport, please?
Just a moment. Here you are.
Can you sign here, please?
Here’s your key. It’s room 396, on the third floor.
Thank you. Where’s the lift?
It’s over there. Do you need help with your bags?
No, it’s OK, thanks.
Enjoy your stay Mrs. Balmer
Thank you

to spell = deletrear
to sign = firmar
key = una llave


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