1. Executive management assistant
2. c) Jane Thomson speaking. How can I help you?
3. a) I'm sorry, but I didn't catch your name.
4. c) an assistant
5. Spanish and Italian
6. c) Making presentations and speaking at executive meetings.
7. Her résumé, references (from previous employers), copies of her qualifications
8. jane.thomson@purplefashion.com
9. b) Thank you very much for your time.