Dear Sir/Madam,

I am writing to express my dissatisfaction with your hosting plan which I contracted a
year ago to host the website for my restaurant.
When I originally signed up, I chose the basic plan which you advertised for 5.99 euros
per month. Despite being happy with your service throughout the year, I notice that you
have upgraded me to your ‘plus’ plan which costs 10.99 euros per month without informing
me, and you have deducted this amount from my credit card without my permission. As
a result, I am now paying nearly double for extra services that I don’t even need.
Furthermore, I notice that you are currently offering an even cheaper starter plan on your
website which costs 3.99 euros per month. Surely I should have been informed of the
change before you switched the plan?
While I appreciate the fact that it is common practice to offer cheap rates as an incentive
to new customers, I find it unacceptable that a company would increase a recurring fee
and impose an upgrade without consulting the client first.
I look forward to your reply and to some clarification of this matter.
Yours faithfully,

Ivor Grudge