I am writing to express my dissatisfaction with your hosting plan which
I contracted a
year ago to host the website for my restaurant.
When I originally signed up, I chose the basic plan which you advertised
for 5.99 euros
per month. Despite being happy with your service throughout the
year, I notice that you
have upgraded me to your ‘plus’ plan which costs 10.99 euros per
month without informing
me, and you have deducted this amount from my credit card without my
a result, I am now paying nearly double for extra services that I
don’t even need.
Furthermore, I notice that you are currently offering an even
cheaper starter plan on your
website which costs 3.99 euros per month. Surely I should have been
informed of the
change before you switched the plan?
While I appreciate the fact that it is common practice to offer cheap
rates as an incentive
to new customers, I find it unacceptable that a company would
increase a recurring fee
and impose an upgrade without consulting the client first.
I look forward to your reply and to some clarification of this
La Mansión del Inglés C.B. - Todos los derechos