- Escucha el audio sin consultar el texto. Escucha después nuevamente el
audio (utiliza el "control de audio" o bien el icono "altavoz") leyendo el
texto y fijándote especialmente en aquéllas palabras o expresiones que no
- Puedes descargar el Audio (a través del icono "altavoz" ).
Utiliza el botón derecho del ratón y "guardar enlace" para descargar el
fichero a tu PC, tablet, Smartphone, etc.
- Aprovecha tus momentos libres (desplazamientos, ocio, etc.) para escuchar
- Puedes también descargar el Texto (copia el texto a Word, bloc de notas,
etc., y guárdalo en tu dispositivo para consultarlo offline cuando quieras).
Escucha el audio
(escucha el audio más de una vez para familiarizarte con los términos que
se introducen y explican)
Tips for Better Conversations in
English at Work
When we are learning a new language, carrying on a conversation can be
difficult. It is even harder when there is the added pressure of doing a
job well using the new language. One of our readers, Emre, works at a
job that requires him to talk with customers in English. He recently
asked for advice on how he can improve his listening skills.
There are probably many other readers who use English in their daily
work, too. So today, we will suggest some simple learning strategies to
improve your ability to listen and carry on conversations.
A learning strategy can be a thought or an action you take to make
Here are four strategies for you to consider.
The first strategy is to predict what you will hear. Maybe your
customers sometimes say they have problems with placing an order on your
website. You can think about the ways they usually ask about that
problem. What words do they often use in that kind of conversation? For
example, customers may often use the word “order.”
The next strategy is to prepare a list of those words and listen for
them when a customer begins talking with you. I call this “focusing when
you listen.” The next time you are listening to a customer, pay
attention to the key words that help you understand their question.
Next, think about what you can say to the customer to let them know you
need a little help understanding them. You can let the customer know you
are an English learner.
There are two questions you can ask. At the beginning of the
conversation, you can ask, “Would you please speak more slowly?”
The other kind of question is one I call, “asking to clarify.” Remember,
you predicted some of the words your customers may use. You should
listen closely for those words. When you hear one, you can ask the
customer a short question to be sure. “Did you say you want to order?”
You can prepare your answers to customers’ questions and rehearse them
in your free time. You may want to keep a notebook with your usual
answers. You can practice saying them out loud to yourself.
Putting them together
Finally, you can put all these actions and thoughts together. Let’s say
a customer calls and says:
I want to order some face cream but I cannot find the button for
You are not sure of the product the customer wants. But you did note the
words “order” and “button,” so you can ask a question to clarify the
customer’s request. You rehearsed this question:
Are you looking for the button to order?
The customer says, “Yes.” Then, you can ask another question that you
May I ask the name of the product you want to order?
We hope that these four strategies will help you to better deal with
your customers in English. Learning English takes time and effort, but
sometimes a few good strategies make things easier.
Another way you can prepare is to listen to English movies and podcasts
as often as you can. The more you listen to conversations in English,
the more you will understand over time.